Refund policy

Refund Policy
We have a 7-day return policy, which means you can request a return within 7 days of receiving your item.

To qualify for a return, your item must be in the same condition as it was received, unused, with tags, and a video taken as evidence, and in its original packaging. You will also need to provide a receipt or proof of purchase.

For returns, please contact us at d1415813902@outlook.com. Please note that returns need to be sent to the following address:
11F, Hairige, Fuyong Street, Baoan District, Shenzhen, Guangdong, China

If your return request is accepted, we will send you a return shipping label, along with instructions on how and where to send the package. We cannot accept items sent back without a return request.

Please feel free to contact us at d1415813902@outlook.com with any return questions.

Damages and Problems
Please inspect your order when it is received and if an item is defective, damaged, or received in error, please contact us immediately so that we can assess and correct the problem.

Exceptions/Non-Returnable Items
Certain types of merchandise cannot be returned, such as perishable items (e.g., food, flowers, or plants), customized items (e.g., special order or personalized items), and personal care items (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have questions or concerns about a specific item, please contact us.

Unfortunately, we do not accept returns of sale items or gift cards.

Exchanges
The fastest way to ensure you get the item you want is to return it, once the return has been accepted, please purchase the new item separately.

EU 7 day cooling off period
Unlike the above, if an item is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason and without stating a reason. As stated above, your item must be in the same condition it was received in, unworn or unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

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Refunds
Upon receipt and inspection of your return, we will notify you if your refund has been approved. If approved, we will automatically refund you within 10 business days using your original method of payment. Keep in mind that your bank or credit card company may also take some time to process and mail the refund.If it has been more than 15 business days since we approved your return, please contact us at d1415813902@outlook.com.