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THE SQUISHFACTION GUARANTEE

Returns & Refunds

Try your squishy at home. If it is not right for your hands, we will help make it right.

A calmer return policy, from start to finish.

Last updated: August 13, 2026

30 days Return request window
180 days Normal-use tear warranty
Original Payment method for refunds
30-Day Squishfaction Guarantee

Contact us within 30 days of delivery to request a return. Normal-use tears reported within 180 days may qualify for a replacement.

Start a return

Have your order number and checkout email ready. If the item is damaged, include a clear photo so we can resolve it faster.

  1. Sign in and open the relevant order, or contact support by email.
  2. Tell us which item you are returning and why.
  3. Wait for return instructions before sending anything back.
  4. Once approved, your refund is issued to the original payment method.

Return eligibility

A return request must be made within 30 days after confirmed delivery. Products should be returned with all pieces and packaging that arrived with them.

  • Opened blind-box items are final sale unless they arrived defective.
  • Items damaged through misuse, chewing, cutting, heat, or harsh chemicals are not covered.
  • Shipping charges are not refundable unless the order arrived damaged, incorrect, or incomplete.

Damaged, incorrect, or missing items

Email support as soon as possible with your order number, a description, and clear photos of the parcel and product. We will review the issue and offer the appropriate replacement or refund.

Refund timing

We issue approved refunds to the original payment method. After a refund is issued, the time it takes to appear is controlled by your bank, card issuer, or payment provider.

Need help with this policy?

Contact us with your question and order number, if applicable. We will point you to the right next step.