Refund policy

Last updated: July 19, 2026

30-day free returns

You may request a return within 30 days after delivery. Eligible items must be unused, in the condition received, and in their original packaging.

Before sending anything back, email support@funnysquishy.com with your order number. If the return is accepted, we will send you a prepaid return label. Return shipping is on us; parcels sent without approval may not be accepted.

Items that cannot be returned

Opened blind boxes and mystery items cannot be returned unless they are faulty, damaged, or incorrect. Contact us if you are unsure whether an item qualifies.

Faulty, damaged, or incorrect items

Inspect your order when it arrives and contact us promptly with your order number and photos if anything is faulty, damaged, or incorrect. We will arrange a free replacement or a full refund—whichever you prefer. Any required return will use a prepaid label at no cost to you.

Refunds

We will notify you after we receive and inspect an approved return. Once approved, the refund is issued to the original payment method. Banks and payment providers normally take 5–10 business days to post the funds. Original expedited-shipping charges are not refundable unless the item was faulty, damaged, or incorrect.

Exchanges and replacements

For the fastest exchange, request a free return and place a new order after approval. Faulty, damaged, or incorrect items qualify for the free replacement option described above.

For delivery estimates and the $5 on-time promise, read our Shipping policy.

Contact

Email support@funnysquishy.com for help with shipping, returns, refunds, or replacements.